To return / exchange a purchase, your items must be: 

• Returned within 7 days of your delivery date
• In its original, unscratched and unworn condition
• Returned in the original undamaged box and pouch, as this is considered part of the product 

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To start a return or exchange, please notify us at support@naecojewelry.com and we will provide you with a return shipping label. Return and exchanges are subject to a 15% restocking fee and the customer is responsible for the return shipping, which will be deducted from your total refund. 

Certain items are not eligible for return or exchange. This includes rings in small or large sizes, pieces with engraving, and items that have been scratched or worn.


Ensure that you state your order number and the name of the item you wish to return. Once you have received a confirmation from us, please return the product, as well as its corresponding box and pouch, inside another solid carton box to avoid damaging the original packaging. We will not accept any returned items that do not meet the above criteria. You will be notified via email if your return is not accepted.


Once we receive your item, it will take approximately 3-5 business days for the refund to be processed. Return shipping costs will be deducted from your total refund. INO will not refund taxes, duties, and/or any additional charges that may occur for orders outside of the United States. All returns that meet the above criteria will be refunded to the original form of payment. A refund confirmation email will be generated upon completion.